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Refund Policy
At our game recharge website, we strive to provide a seamless and satisfactory experience for our users. This Refund Policy outlines the terms and conditions regarding refunds for game recharges conducted through our platform.
1. Eligibility for Refunds:
Refunds are only applicable in specific circumstances, such as:
Duplicate charges for the same game recharge transaction.
Unauthorized charges on your account.
Failure to deliver the purchased in-game currency or items due to technical issues on our end.
2. Refund Request Procedure:
To request a refund, you must contact our customer support team within a specified timeframe after the transaction date.
Provide relevant details, including your account information, transaction ID, and a brief explanation of the refund request.
3. Refund Processing:
Our team will review your refund request and investigate the circumstances that led to the request.
If the refund is approved, the amount will be processed and returned to the original payment method used for the transaction.
4. Non-Refundable Situations:
Refunds will not be provided in the following scenarios:
Change of mind or user error during the game recharge process.
Discrepancies in in-game currency values or item prices.
Account bans, suspensions, or restrictions imposed by the game developer or platform, unrelated to our services.
5. Partial Refunds:
In cases where a partial refund is deemed appropriate, the refund amount will be calculated based on the unused portion of the game recharge.
Any promotional discounts or credits applied to the original purchase may affect the refund amount.
6. Timelines for Refunds:
Refunds are typically processed within a specific timeframe after approval, depending on the payment method and financial institution's policies.
You will receive notification once the refund has been initiated, and it may take several business days for the funds to reflect in your account.
7. Contact Information:
If you have any questions or concerns regarding refunds or our refund policy, please reach out to our customer support team for assistance.
We are committed to addressing your queries promptly and ensuring transparency throughout the refund process.
By using our game recharge website, you acknowledge and agree to abide by this Refund Policy. We reserve the right to update or modify the terms outlined in this policy, and any changes will be communicated to users accordingly. Thank you for choosing our platform for your game recharge needs.